Privacy Policy

Effective Date: 31 January 2025

At Quantum X L.L.C FZ ("we," "our," "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide to us while using our website and services. By visiting our website and interacting with us, you agree to the practices described in this policy. We ensure full compliance with the UAE's data protection laws and regulations.

1. Information We Collect

We collect various types of information when you visit our website or engage with our services. This includes:

A. Personal Information

When you interact with our website, contact us, or sign up for our services, we may collect personal information such as:

• Name
• Email address
• Phone number
•  Physical address
• Billing information (if applicable)
• Job title (if applicable)

B. Non-Personal Information

We may also collect non-personally identifiable information that helps us analyze and improve your experience on our website. This includes:

• IP address
• Browser type
• Device type
• Operating system
• Referral source (how you reached our site)
• Pages visited and the duration of your visit
• Interaction with our website (clicks, scrolls, etc.)

C. Cookies and Tracking Technologies

To enhance user experience and for analytical purposes, we use cookies and other tracking technologies. These help us remember your preferences, analyze site usage, and provide personalized content. You can adjust your cookie preferences at any time through your browser settings.

2. How We Use Your Information

The data we collect is used for various purposes, including:

• Providing and improving services: To deliver the services and products you request, ensure the functionality of our website, and personalize your user experience.
• Customer support: To respond to inquiries, provide assistance, and address issues you may encounter while using our services.
• Marketing and communication: We may send promotional content, updates, and relevant information about our products and services, but only if you have consented to receive such communications.
• Analytics and optimization: To understand website traffic, measure performance, and improve the user experience.
• Legal compliance: To comply with applicable laws, regulations, and legal processes, and to protect the rights, property, and safety of our company and users.

3. Sharing Your Information

We will not share, sell, or rent your personal information to third parties without your consent, except in the following circumstances:

• Service providers: We may share your data with trusted third-party vendors who help us operate the website, process payments, manage our customer support, or send marketing emails.
• Legal obligations: If required by law, or to comply with a legal process, we may share your data with government authorities or other third parties.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such change and outline your rights in these cases.

4. Your Rights and Choices

We believe in empowering you with control over your personal data. You have the following rights:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to request corrections if any of your personal data is inaccurate or incomplete.
• Deletion: You can request that we delete your personal data, subject to certain conditions and legal requirements.
• Opt-Out: You may opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email we send.
• Cookies: You can manage your cookie preferences through your browser settings. However, please note that blocking certain cookies may impact the functionality of our website.

To exercise any of these rights, please contact us at info@qxlabs.ae

5. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Cookies are small data files placed on your device to help enhance your browsing experience and provide us with insights into how our website is used. These cookies may be either session cookies (temporary) or persistent cookies (stored for a longer period).

We use cookies for the following purposes:

• Essential cookies: Necessary for the website to function properly, such as for user login or form submissions.
• Performance cookies: To track website usage, monitor site performance, and improve our content.
• Functional cookies: To remember user preferences and provide personalized content.
• Targeting cookies: To deliver targeted ads based on your browsing behavior.

By continuing to use our website, you consent to the use of cookies. You can manage your cookie preferences or opt out by adjusting your browser settings. For more details, please refer to our Cookie Policy.

7. International Data Transfers

Our servers are located in the USA, and by using our website and services, you consent to the processing and transfer of your personal data to the USA. We will take reasonable steps to ensure that your data is handled securely and in compliance with applicable data protection laws.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you request the deletion of your data, we will retain certain information as required for legal, accounting, or security purposes.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please feel free to contact us: info@qxlabs.ae